Privacy Policy

Last updated: January 14, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, company name)
  • Billing information (processed securely through third-party payment processors)
  • Monitor configurations and URLs you wish to monitor
  • Communication preferences and notification settings
  • Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Monitor your specified endpoints and send you alerts
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns and optimize our platform

3. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Secure credential storage with industry-standard encryption
  • Regular backups and disaster recovery procedures

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Monitor check data is retained according to your subscription plan:

  • Starter: 30 days
  • Professional: 90 days
  • Enterprise: Custom retention periods

5. Third-Party Services

We may use third-party services for:

  • Payment processing (Stripe)
  • Analytics (anonymized and aggregated)
  • Email delivery
  • Infrastructure hosting

These providers are contractually obligated to protect your data and use it only for specified purposes.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Restrict processing of your data

7. Cookies and Tracking

We use essential cookies to provide our services and analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: privacy@pulseop.net
Address: PulseOps Inc., 123 Tech Street, San Francisco, CA 94105