Security at PulseOps

Your security is our top priority

At PulseOps, we understand that monitoring your critical infrastructure requires the highest level of security. We implement industry-leading security practices to protect your data and maintain your trust.

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Data Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your sensitive credentials and API keys are encrypted with additional layers of protection.

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Infrastructure Security

We host on enterprise-grade infrastructure with redundant systems, DDoS protection, and 24/7 monitoring. Our infrastructure is designed for resilience and security.

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Access Control

Multi-factor authentication (MFA), role-based access control (RBAC), and session management ensure only authorized users can access your account.

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Security Audits

Regular security assessments, penetration testing, and third-party audits help us identify and address potential vulnerabilities proactively.

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Monitoring & Logging

Comprehensive logging and real-time monitoring of all system activities enable rapid detection and response to security incidents.

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Backup & Recovery

Automated daily backups with point-in-time recovery ensure your data is safe and can be restored quickly in case of any issues.

Compliance & Certifications

We maintain compliance with industry standards and regulations:

  • SOC 2 Type II - Independent audit of our security controls
  • GDPR Compliant - Full compliance with EU data protection regulations
  • ISO 27001 - Information security management certification (in progress)
  • CCPA Compliant - California Consumer Privacy Act compliance

Security Best Practices

We recommend the following security practices for your account:

  • Enable two-factor authentication (2FA) on your account
  • Use strong, unique passwords and rotate them regularly
  • Implement role-based access control within your organization
  • Review audit logs regularly for suspicious activity
  • Use API keys with limited scopes and rotate them periodically
  • Keep your notification channel credentials secure

Vulnerability Disclosure

We take security vulnerabilities seriously. If you discover a security issue, please report it to our security team at security@pulseop.net. We commit to:

  • Acknowledging your report within 24 hours
  • Providing regular updates on our investigation
  • Crediting researchers who responsibly disclose vulnerabilities
  • Not pursuing legal action against researchers who follow responsible disclosure

Incident Response

In the event of a security incident, we follow a well-defined incident response plan:

  • Detection: 24/7 monitoring and automated alerting
  • Assessment: Rapid evaluation of impact and scope
  • Containment: Immediate action to limit damage
  • Communication: Timely notification to affected customers
  • Recovery: Restoration of services and data
  • Post-mortem: Analysis and implementation of preventive measures

Third-Party Security

We carefully vet all third-party service providers and ensure they meet our security standards. Our key partners include:

  • AWS - Cloud infrastructure hosting with SOC 2 compliance
  • Stripe - PCI DSS compliant payment processing
  • Cloudflare - DDoS protection and CDN services

Questions about security?

Our security team is here to help. Contact us at security@pulseop.net

Contact Security Team